1. Introduction
When you send a message to [Restaurant Name] via Instagram Direct Messages or WhatsApp, your conversation is handled by an AI-powered messaging assistant operated on our behalf by [Service Provider Name] ("Service Provider"). This Privacy Policy explains what information is collected, how it is used, and what rights you have.
By initiating a conversation through our Instagram or WhatsApp channels, you acknowledge that you have read and understood this policy.
2. Who We Are
[Restaurant Name] is a food and beverage establishment located at [Address]. We are the data controller responsible for the personal information you provide through our messaging channels. Our AI messaging service is provided by [Service Provider Name], an independent technology service provider who operates the platform infrastructure on our behalf.
3. What Information We Collect
Information you provide directly:
- Your name, as shared in the conversation or taken from your public profile
- Contact details such as phone number or email address, if you choose to share them
- Reservation inquiries, including preferred dates, times, and party size
- Menu questions, dietary preferences, or special requests
- Feedback or complaints submitted via message
Information collected automatically:
- Your Instagram username or WhatsApp phone number, as provided by the respective platform
- Message timestamps and conversation metadata
- The platform through which you contacted us
We do not collect payment card details, government ID numbers, passwords, or sensitive financial information through our messaging channels.
4. How We Use Your Information
- To respond to your inquiries, reservation requests, and menu questions
- To process and manage table reservations or take-away orders initiated through chat
- To improve the quality and accuracy of our AI assistant's responses
- To follow up on customer service matters where you have requested a response
- To maintain records for quality assurance purposes
- To comply with our legal and regulatory obligations
5. AI Processing & Third-Party Services
Our messaging assistant is powered by third-party services. Your messages may be processed by:
- Anthropic (Claude AI) — generates responses to your queries in accordance with Anthropic's privacy policy. We do not use your data to train external AI models.
- Meta Platforms (Instagram & WhatsApp) — messages are transmitted via Meta's official Cloud API, governed by Meta's Privacy Policy and Terms of Service.
- Cloud storage (Airtable / Google Sheets) — used to log reservation and lead data for operational follow-up.
All infrastructure is hosted on private servers under our Service Provider's operational control. Your data is not shared with unrelated third parties.
6. Data Retention
We retain conversation data for [X months] from the date of your last interaction. Lead and reservation data is retained for [X months] for operational purposes. You may request deletion of your data at any time — see Section 8.
7. Data Security
We implement reasonable technical and organisational safeguards including encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. No method of electronic storage is entirely secure, but we are committed to protecting your information.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, or to object to its processing. To exercise any of these rights, email us at [contact@youremail.com] with the subject line "Privacy Request." We will respond within 30 days.
9. Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has contacted us, please notify us immediately.
10. Policy Changes
We may update this policy periodically. Material changes will be reflected in the "Last Updated" date above. Continued use of our messaging channels constitutes acceptance of the updated policy.
11. Governing Law
This policy is governed by the laws of [Jurisdiction / Country]. Disputes shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].